Getting it to you, and back again
Delivery
| Service | Cost | Timing |
|---|---|---|
| UK standard, orders over £35 | Free | 2–3 working days |
| UK standard, orders under £35 | £3.95 | 2–3 working days |
| UK tracked 24 | £5.95 | Next working day if ordered before 1pm |
Everything is dispatched within one working day, Monday to Friday. We don’t ship on bank holidays. We’ll email you a tracking number as soon as it leaves us.
We currently deliver to mainland UK, Northern Ireland, the Scottish Highlands and Islands, the Isle of Man and the Channel Islands. Some remote postcodes take an extra day.
Packaging
Boxes are recycled and recyclable, void fill is paper, and tape is paper too. We reuse boxes from our own suppliers where they’re clean and sound — if your order arrives in a box with someone else’s logo on it, that’s deliberate.
Returns
If you change your mind, send it back unopened within 30 days of delivery and we’ll refund it in full, including the original delivery charge. Email us first so we can tell you where to send it.
For hygiene reasons we can’t accept returns of opened cosmetics, supplements or personal care items unless there’s something wrong with them. This doesn’t affect your statutory rights.
If something’s damaged or wrong
Tell us within 14 days and we’ll replace it or refund it, whichever you’d rather. We won’t ask you to photograph the box or fill in a form — an email describing the problem is enough.
If something doesn’t suit your skin
This matters more to us than the returns policy. If a product irritates your skin, email us and tell us which one and what happened. We’ll refund it whether it’s open or not, and we want the information — if it happens more than once with the same product, we stop stocking it.
Cancelling an order
Because orders currently go through by enquiry, nothing is charged until you confirm. You can change your mind at any point before that with no awkwardness at all.